OneStream Live’s Refund Policy ensures a fair approach to billing while maintaining the standard that subscriptions are generally non-refundable. Since features are accessible immediately upon purchase, exceptions are typically reserved for service-related issues or unauthorized activity.
No Refund Policy
Refunds are generally not provided for:
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Subscriptions that were active but unused.
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Forgotten subscriptions.
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Cancellation requests made after a billing cycle has started.
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Dissatisfaction without contacting support for troubleshooting.
Policy Highlights
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Access: Subscriptions remain active until the end of the current billing cycle (monthly or yearly) after cancellation.
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No Prorated Refunds: We do not offer credits or prorated refunds for canceled subscriptions once a billing period has started.
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Service Failures: Refunds are primarily considered if the platform fails to function due to internal technical issues. Each case is reviewed individually.
Refund Eligibility
Refund requests may be reviewed in the following situations:
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Service Failures
If the platform fails to function due to issues on our end, our team will investigate and may offer a refund or alternative resolution. -
Cancellation Request Not Processed
If you requested cancellation earlier but it was not processed, please contact our team with proof of the request. -
Unauthorized Transaction
If you believe a payment was made without your authorization, notify your bank/payment provider and contact our support team immediately.
Requesting a Refund
Send an email to [email protected] including:
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Your OneStream account email.
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The reason for your request.
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Supporting documents such as invoices, screenshots, or proof of cancellation.
Our team will review your case and respond with the outcome.