If you encounter a camera permission error when entering OneStream Live Studio, you can usually resolve it by updating your browser's camera permissions.
Allow Camera Permissions in Your Browser
Chrome
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Copy and paste
chrome://settings/content/camerainto your browser's address bar. -
Find OneStream Live under Not allowed to use your camera.
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Set the camera permission to Allow.
Firefox
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Copy and paste
about:preferences#privacyinto your browser's address bar. -
Scroll down to Permissions and click Settings next to Camera.
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Find OneStream Live and set the permission to Allow.
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Click Save Changes.
Safari
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Open Safari Settings.
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Click Websites.
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Select Camera.
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Find OneStream Live and set the permission to Allow.
Microsoft Edge
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Open Microsoft Edge and enter
edge://settings/content/camerain the address bar. -
Locate OneStream Live under Not allowed to use your camera.
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Change the camera permission to Allow.
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Refresh the OneStream Live Studio page and try accessing your camera again.
Additional Troubleshooting Steps
If updating your browser's camera permissions does not resolve the issue, try the following:
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Clear your browser's cache and restart the browser. You may be prompted to grant camera permission again.
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Restart your computer and try accessing OneStream Live Studio again.
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Temporarily disable browser extensions, such as ad blockers, and open OneStream Live Studio in Incognito or Private mode.
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Try accessing OneStream Live Studio using a different browser.
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For Mac users: Go to System Settings > Privacy & Security > Camera and make sure your browser has camera access enabled.
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Check whether your camera is working using an online camera testing tool or by testing it on another platform, such as Google Meet.
If the issue continues after completing these steps, contact OneStream Live Support for further assistance.