Poor audio quality making your stream sound bad? Learn how to troubleshoot common issues such as echo, background noise, clicking sounds, and distortion to deliver clear, professional audio and a better viewing experience. Here’s how to fix it.
Check your settings
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Click the gear ⚙️ icon under your stream preview in OneStream Live.
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Go to Audio
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In the Audio section, turn on all of the given three audio settings for better audio gain.
Run an external test
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Record your audio externally using this website.
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Compare the quality between Studio and the external tool.
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If the problem persists on both, it's likely an equipment issue. Consider consulting your hardware manufacturer.
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If the external recording is fine, proceed with the checks below.
Check your browser
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Make sure you are using the latest version of your browser.
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Disable unnecessary browser extensions or ad blockers that may interfere with Studio.
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Clear your browser cache and cookies.
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Try using an Incognito/Private window.
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If the issue persists, try another browser. Google Chrome is recommended for OneStream Live Studio.
Check Your Audio Devices
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Make sure your microphone is securely connected.
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If using Bluetooth headphones or microphones, check the battery level and connection.
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Disconnect and reconnect your external microphone.
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Make sure the correct microphone is selected in Studio and your computer's system settings.
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Keep your microphone away from speakers to prevent feedback.
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If possible, test with another microphone or headset.
Check Your Internet Connection
An unstable internet connection may affect the quality of your live broadcast.
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Run a Speed Test: Check your upload speed. We recommend at least 10 Mbps, with an ideal speed of over 25 Mbps.
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If possible, use a wired Ethernet connection instead of Wi-Fi.
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Close applications that consume significant bandwidth.
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Avoid running large downloads or uploads during your broadcast.
Check Your System Performance
High CPU usage can affect your Studio session and overall broadcast performance.
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Start your Studio session or recording.
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On Windows, press Ctrl + Alt + Delete and open Task Manager.
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On Mac, open Activity Monitor.
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Check your CPU usage while Studio is running.
If CPU usage is consistently 80% or higher:
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Close unnecessary applications and browser tabs.
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Keep your laptop connected to power.
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Restart your computer.
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Reduce your stream resolution.
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Disable unnecessary Studio features or visual effects.
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If the issue continues, consider using a device with greater processing power.
If the issue continues after completing these steps, contact OneStream Live Support for further assistance.