General Settings

How to Delete OneStream Live Account?

Ready to move on from OneStream Live? Follow the simple steps to permanently delete your account and manage your account data with ease. To delete your OneStream Live account, follow these steps: - Log in to your OneStream Live account. - Click your Profile Avatar in the top-right corner. - Select Account Settings. - Scroll down to the Danger Zone section and click to expand it. - Click Request Account Deletion. - Enter the 6-digit verification code sent to your email. - Click I Understand and Continue to proceed with the account deletion request. How to Delete OneStream Live Account ::tip:: Your account and data will be permanently deleted after the 90-day grace period. You can restore your account within 90 days if you change your mind. ::info:: However, your streamed videos on different social media platforms stay on those platforms. To delete those, you need to contact the destination platforms where the streams were sent. Related Articles - How to Reactivate My Canceled Subscription? - How to Upgrade an Existing Subscription?  

How to Enable Cookies in Your Web Browser?

OneStream Live uses cookies to provide essential functionality and ensure a smooth account experience. If cookies are disabled in your browser, you may experience issues while accessing or using OneStream Live. Follow the steps below to enable cookies in your supported browser. Google Chrome The steps are the same for Windows and Mac. - Open Google Chrome and click the three-dot menu in the top-right corner. - Select Settings. - Go to Privacy and security > Site settings. - Click Cookies and site data. - Turn on Allow sites to save and read cookie data (recommended). - Make sure Block third-party cookies is turned off if OneStream Live requires third-party cookies to function correctly. Mozilla Firefox - Open Firefox and click the Menu icon. - Select Settings. - Click Privacy & Security. - Under Enhanced Tracking Protection, select Standard. Safari - Open Safari on your Mac. - From the top menu bar, click Safari > Settings. - Select Privacy. - Under Website tracking, review your tracking settings and ensure that Prevent cross-site tracking is disabled if required for OneStream Live. - Close the Settings window. Related Articles - How to Fix Audio and Video Sync Issues of RTMP Encoder Stream?

How to Enable Screen Sharing Permissions on Your Mac?

To share your screen in OneStream Live Studio on a Mac, you must allow your browser to access screen recording and system audio. Follow these steps to enable the required permissions. Enable Screen Sharing Permissions - Click the Apple menu in the top-left corner. - Select System Settings. - Go to Privacy & Security. - Select Screen & System Audio Recording. - Find your browser and turn on the permission. - Restart your browser and try sharing your screen again. ::tip:: Click the lock icon and enter your password if you can't change the permission. Related Articles - How to Share External Media in Live Studio?

How to Convert Your Videos to a Supported Codec Online?

For an optimal streaming experience, use the recommended video settings provided by OneStream Live. These settings help ensure smooth playback, minimize interruptions, and maintain high-quality streams across your selected platforms. Convert Videos to a Compatible Codec If your video is not in a supported format or uses an incompatible codec, convert it before uploading or streaming. ::info:: OneStream Live supports MP4, MOV, and M4V video formats. - Click veed.io; scroll down to Conversion Types and select the desired option. - Upload the Video File by clicking Convert [Selected exe] File - After the upload has finished, select the desired exe from the dropdown menu on the right and click Convert File. - Now, Click Download. - Finally, you have successfully converted the video to a supported codec. Related Articles - What are the Recommended Video Settings?